Case Study: nbkc bank surpasses financial industry reputation benchmarks with ReviewTrackers

With ReviewTrackers, Award-Winning nbkc bank Surpasses Financial Industry’s Reputation Benchmarks

nbkc bank, an award-winning financial services provider and mortgage lender in Kansas City, wanted to strengthen its online reputation across its website, location pages, employer profiles, and app stores. To manage the growing volume of feedback from sites like Google, Facebook, LendingTree, BBB, Glassdoor, and app marketplaces, it used ReviewTrackers for online review monitoring and response management.

ReviewTrackers helped nbkc bank set up more than 90 custom alerts, organize reviews with tagging, and respond faster with Smart Response. Since partnering in October 2020, nbkc bank increased reviews by 16% across 7 locations and improved review response time by 80% to an average of 1.37 days; 92% of its reviews are now 5-star, with top ratings of 4.99 on LendingTree and 4.88 on BBB.

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