Case Study: Ted’s Montana Grill achieves stronger brand reputation and more customer reviews with ReviewTrackers

Ted’s Montana Grill Supercharges Its Brand Reputation Through Successful Review Management

Ted’s Montana Grill, an Atlanta-based restaurant chain, wanted to strengthen its online reputation and attract more customers in a post-pandemic market. The company partnered with ReviewTrackers to improve review management, monitor performance across dozens of locations, and build a stronger public scorecard.

ReviewTrackers helped Ted’s Montana Grill manage reviews through alerts, reporting, competitor tracking, and customizable review-request campaigns via email, SMS, and other channels. The results included a 22% increase in reviews in six months, 69% of reviews earning 5 stars, 76% of reviews coming from Google, and a rise to 61% of locations achieving at least a 70% review response rate.

Ted’s Montana Grill

Paige Shearer

Marketing Manager