Case Study: evo achieves stronger customer experience and 5-star reviews with ReviewTrackers

Retail Brand evo Puts Customer Experience at the Forefront with ReviewTrackers Technology

evo, a leading online retailer of outdoor gear and fashion apparel with stores in Seattle, Portland, and Denver, wanted to put customer experience at the forefront while managing online reviews more effectively. The company partnered with ReviewTrackers to monitor location and employer-brand feedback, improve reputation management, and use reviews as a marketing asset across its retail locations.

ReviewTrackers helped evo centralize review monitoring, automate alerts, streamline responses with Smart Response, collect first-party feedback with the Ask Tool, and showcase reviews using Amplify. The results have been strong: ReviewTrackers has captured over 6,160 reviews for evo, average response time improved to 1.33 days and is 38% faster over the last six months, customer experience benchmarks are exceeded by 12%, and 87% of reviews are 5-star ratings.

evo

Will Swales

SEO Program Manager