Case Study: Hwy 55 Burgers, Shakes & Fries achieves 75% faster review responses with ReviewTrackers

Hwy 55 Burgers, Shakes, and Fries 75 Percent Faster Review Response

Hwy 55 Burgers, Shakes & Fries is a 1950s-style diner chain with 134 locations focused on local community engagement and excellent service. The company struggled to get complete, timely visibility into customer feedback across multiple review sites—relying on spreadsheets and manual checks that let reviews slip through the cracks and made it hard to prioritize operational fixes across franchises.

By adopting ReviewTrackers, Hwy 55 consolidated reviews from 13 sources into one dashboard, used Trending Topics and comparison reports to pinpoint issues (for example, slow greeting times tied to “waitress” mentions), and coordinated targeted training. The platform cut the time required to respond to reviews by 75%, improved the team’s ability to act on feedback, and helped maintain a strong reputation (4.1 stars).

Hwy 55 Burgers Shakes & Fries

Andy Moore

Director of Communications