Case Study: ENT and Allergy Associates, LLP achieves 10X Google reviews and 27,000 web appointments with ReviewTrackers

How ENT and Allergy Associates Use ReviewTrackers to Expand its Digital Footprint

ENT and Allergy Associates is a large regional healthcare practice with over 200 physicians across 40+ locations serving 80,000+ patients per month. Facing the common healthcare challenge of attracting digitally searching patients, the practice needed to build a consistent four- or five-star online presence and manage reviews efficiently despite limited staff and a previously manual review-request process.

ENT and Allergy integrated ReviewTrackers with its EMR/EHR to automate post-visit review requests and used the Ask Tool plus Amplify review widgets to display feedback on doctor and location pages. The result: a 10X increase in Google reviews (1,115% growth), a rise in average Google rating to 4.28 stars, a 70% review response rate, a 5.6% lift in click-through rate, 400,000+ additional Google My Business impressions year-over-year, and a record 27,000 web appointments booked in one month.

ENT and Allergy Associates, LLP

Jason Campbell

Director of Business Development and Marketing