Case Study: DecisionOne Dental Partners achieves 5X review growth and stronger online presence with ReviewTrackers

How DecisionOne Dental Uses Reviews to Grow Its Online Presence and Build Lasting Patient Relationships

DecisionOne Dental Partners is a fast‑growing U.S. dental alliance with 33 locations that blends solo‑practice care with group‑level efficiencies. Facing the challenge of improving patient acquisition and growing online patient reviews across Google, Facebook and Yelp—while educating individual offices to proactively request feedback and protect their digital reputation—DecisionOne needed a scalable way to drive and manage patient reviews, especially during the COVID‑19 era when online impressions matter most.

By partnering with ReviewTrackers and using tools like Ask (automated email/SMS review requests), Review Alerts, Location Performance/Scorecards, Smart Response templates, and the Amplify review widgets, DecisionOne empowered each office to own its review workflow and respond quickly to feedback. The results: reviews grew roughly 5x, producing thousands of new reviews (8.3K+ total with a 4.81 average rating and ~92% five‑star reviews), significant spikes in website views and appointment calls at individual locations, and streamlined reputation management across all practices.

DecisionOne Dental Partners

Stacy Medema

Marketing and Creative Manager