Case Study: Ardent Health Services achieves stronger patient acquisition with ReviewTrackers

How Ardent Health Services Drives Patient Acquisition Using ReviewTrackers

Ardent Health Services, a Nashville-based healthcare provider network, needed a stronger patient acquisition strategy in a digital-first market where online reviews, social proof, and local search visibility heavily influence care decisions. Since partnering with ReviewTrackers in 2018, the organization has used ReviewTrackers software to improve local SEO, manage listings, and generate more patient feedback and reviews.

ReviewTrackers helped Ardent Health Services automate review requests with its Ask Tool and Drip Campaigns, manage location data through Local Listing Management, and showcase reviews with Amplify widgets. The results included more than 129,500 review requests sent, over 4,200 new reviews in six months, a 76% increase in reviews, and an improved overall rating of 4.22 stars, up 16% year over year.

Ardent Health Services

Bryan Yarbrough

Director of Integrated Services and Lead for Patient-Facing Digital Innovation