Case Study: Leading Healthcare Provider achieves near-perfect 4.99 rating and 5-star reputation with ReviewTrackers

Exceptional Patient Experience Serves as the Foundation of This Healthcare Group’s 5-Star Reputation

A nationally accredited East Coast healthcare group with four locations partnered with ReviewTrackers to strengthen its online reputation, increase patient feedback, and get a clearer, cross-location view of patient sentiment—while benchmarking performance against local competitors to drive differentiation.

Using ReviewTrackers’ Ask Tool to send SMS review requests, plus Customer Experience Analytics, NLP-driven sentiment analysis, Competitor Analysis, and response/widgets features, the group sent 280+ review requests (75% open, 100% click-through), achieved a near-perfect 4.99 average rating with 98% five-star reviews, generated 5.2× more reviews than its closest rival, and outperformed competitors across key patient-experience metrics.