Case Study: Kettell Windows boosts authentic customer reviews with REVIEWS.io

Kettell Replacing the Hard Sell with Authentic Reviews

Kettell Windows, a family-run windows and doors installer based in Leicestershire, wanted to move away from the stereotypical hard-sell image of the double glazing industry and make positive customer experiences more visible to potential buyers. They needed a way to collect and showcase authentic customer feedback at a wider scale, and chose REVIEWS.io as their third-party review platform.

With REVIEWS.io, Kettell Windows made it easier for customers to leave reviews, integrated review content with social platforms, and used the platform to re-engage past customers who hadn’t yet left feedback. The result was a dramatic improvement in review collection: they generated more reviews in the past 18 months than in nearly 15 years on other platforms, helping boost their online presence, support an award win, and contribute to a strong post-lockdown recovery with increasing enquiries and a filling order book.

Kettell Windows

Lisa

Sales and Marketing Director