Case Study: Australian Rejuvenation Clinics increases review collection by 15% with REVIEWS.io SMS

How Rejuvenation Clinics Unlocked Customer Reviews via SMS

Australian Rejuvenation Clinics, a doctor-led, family-run cosmetic clinic, had excellent in-person feedback but very few online reviews. Because many patients preferred to stay anonymous and others were short on time, the clinic looked to REVIEWS.io and initially used its customer satisfaction surveys by email before moving to SMS.

REVIEWS.io’s SMS review collection made it easy for patients to receive a review request after appointments and leave feedback, with the option to post anonymously or include their name and photo. After switching fully to SMS, Australian Rejuvenation Clinics saw a 15% increase in review conversion and a significant boost in positive reviews, including image reviews and anonymous testimonials.

Australian Rejuvenation Clinics

Erin

Marketing Manager