Case Study: Popov Leather boosts reviews, loyalty, and personalization with REVIEWS.io

How Popov Leather Enhances Customer Experience With REVIEWS.io, Influence.io and Klaviyo

Popov Leather, a handmade leather goods DTC brand, needed a review platform that was fairly priced, responsive, and easy to manage after frustrations with other providers’ rising costs and slow support. The team also wanted a better way to use customer feedback to build trust and improve the overall customer experience.

With REVIEWS.io, Popov Leather migrated its existing reviews, set up automated review-request flows, and integrated the platform with Shopify, Klaviyo, and Influence. REVIEWS.io helped the brand increase review response rates by 21%, collect more UGC, and connect reviews and loyalty data for more personalized email marketing and customer experiences.

Popov Leather

Ryan Popoff

Co-Founder, CEO