Case Study: Carmats.co.uk builds brand trust and boosts review collection with REVIEWS.io

Carmats.co.uk Focused Heavily on Company Reviews

Carmats.co.uk, a fast-growing Shopify business founded in 2020, needed to quickly build trust with shoppers while managing a large catalogue of over 2,000 products. With REVIEWS.io, the company focused first on collecting company reviews from day one rather than product reviews, using review feedback to strengthen credibility and support its early-stage growth.

REVIEWS.io helped Carmats.co.uk automate review collection through its Shopify plugin, achieving around a 14% conversion rate and generating more than 1,300 reviews with a strong average star rating displayed across landing and product pages. REVIEWS.io also set up custom email templates and alerts for low-star feedback, helping the brand respond quickly to negative reviews and improve customer service, with plans to expand into product reviews and Klaviyo integration.

Carmats.co.uk