Case Study: BOXRAW achieves 98% positive reviews and faster delivery with REVIEWS.io

How BOXRAW Significantly Elevated Their Customer Experience Achieving 98% Positive Reviews with REVIEWS.io & Address Validator

BOXRAW, a boxing equipment and sportswear brand, needed to improve checkout accuracy and build trust as a newer player in a competitive market. They faced address-related errors that caused undeliverable orders, returns, and extra manual work, while also needing a stronger way to collect social proof and customer feedback.

To solve this, BOXRAW implemented REVIEWS.io alongside Address Validator. Address Validator validated and corrected shipping addresses to reduce failed deliveries, while REVIEWS.io collected and displayed authentic reviews and UGC to boost trust and conversions. In just 30 days, BOXRAW validated 30% of addresses, gathered nearly 350 reviews, and achieved 98% positive sentiment, with 98% of reviews also highlighting on-time delivery.

BOXRAW

Nathan Pugsley

Digital Director