Case Study: TGI Fridays achieves 759% increase in reviews and boosts 5-star ratings with ReviewPush

TGI Friday’s needed to increase site traffic on their local restaurant pages to enhance the quality of their reviews

TGI Fridays, a leading global franchisor, partnered with ReviewPush in July 2014 to monitor and improve the online reputations of 25 franchise locations. Faced with low review volume, missed opportunities to capture in-house feedback, and the need to quickly address negative reviews, TGI Fridays engaged ReviewPush’s review-management tools, including text-message landing pages and a central dashboard.

ReviewPush implemented text-message landing pages, real-time review notifications, and a centralized response workflow, plus a one-hour onboarding demo and best-practice guidance. The results were dramatic: a reported 759% increase in reviews over a year, growth from ~42 to ~200 5‑star reviews per month at those locations, 679 internal 5‑star reviews, a 400% increase in Google 5‑star reviews, and an increase from 100 to 285 5‑star ratings across Google, Facebook and TripAdvisor — all enabled by ReviewPush.

TGI Fridays