Case Study: Cell Phone Repair (CPR) achieves 700% increase in customer reviews and 21% revenue growth per store with ReviewPush

Cell Phone Repair - Customer Case Study

Cell Phone Repair (CPR), a network of more than 225 independently owned franchise locations, needed a way to request, manage and surface customer reviews on individual location websites; their prior platform used Net Promoter Score and an internal dashboard that couldn’t publish five‑star reviews or support franchise-level customization. CPR selected ReviewPush to provide a review management solution that could scale across single- and multi‑store franchisees and integrate review displays on each site.

ReviewPush implemented customizable dashboards, automated post‑transaction review requests and notifications, response workflows with approval, and embed codes for displaying third‑party and direct reviews, with onboarding and training completed in under a month. The ReviewPush solution drove a 700% increase in network reviews year‑over‑year, 250,000 unique site visits per month, and a 21% increase in revenue per store, while enabling MMG/CPR to monitor store performance and highlight top locations.

Cell Phone Repair

Ashley Gooding

Marketing Director