Case Study: Genesco achieves faster, more efficient returns processing with ReverseLogix

Genesco - Customer Case Study

Genesco, a footwear-focused specialty retailer, faced a significant challenge with slow and labor-intensive returns processes at its main Journeys distribution center. This inefficiency resulted in a 60-day backlog of returns following a surge in eCommerce. To address this, Genesco selected the ReverseLogix returns management system (RMS) to streamline operations.

By implementing the ReverseLogix RMS, Genesco created a single, end-to-end platform for its reverse logistics. The results were immediate, with processing times cut to one-fifth of what they were previously. The solution provided better forecasting capabilities for manpower planning and significantly improved customer satisfaction through an intuitive returns portal. ReverseLogix delivered a strong and ongoing return on investment, leading to high praise from the Genesco team.

Genesco

Leif Revere

Director of Distribution Center Systems