Audio Technology Company Enhances Returns Management with ReverseLogix

A B2C/B2B audio technology company chose ReverseLogix to manage its end-to-end returns processes. With serial numbers, product images, and detailed product descriptions clearly displayed on workflow screens, the warehouse team can more accurately match returned products with inventory. Customer service teams have customers’ purchase history and communication history all in one system, giving them instant access for verifying purchases and payment methods.