Case Study: Crisis Connections improves HR, recruiting, and compensation with Reverb

Crisis Connections strengthens HR infrastructure over 2020 partnership with Reverb

Crisis Connections, a Seattle-based nonprofit crisis hotline, faced challenges with its HR infrastructure due to rapid organizational growth. Needing to improve foundational HR tools and processes, the customer reached out to Reverb for interim HR support.

Reverb provided consultants who implemented a comprehensive solution, including a new employee handbook, improved benefits, and a modernized recruiting process. This developed into a full partnership where Reverb also created a new performance management framework and a revised compensation structure. The results were improved HR, recruiting, and compensation functions, culminating in a new culture of trust, transparency, and kindness for employees.

Crisis Connections