Case Study: GrandVision achieves faster frontline issue resolution and 80% Operational Excellence engagement with Rever

Enable the frontline to make better decisions and take action

GrandVision, a global leader in optical retailing with over 7,000 stores and 37,000 employees, needed a way to improve operational performance by enabling frontline teams to capture ideas and issues, address them at the source, and share learnings across the organization. To meet this challenge they implemented the Rever platform as a central tool for operational excellence and frontline-driven problem solving.

Rever standardized activities like preventive maintenance, 5S audits and safety checks, empowered employees and coaches to own tasks, and provided leadership with easy program reporting. As a result Rever helped GrandVision achieve an 80% completion rate, more than 50% employee participation in the Operational Excellence program, full visibility from weekly Gemba Walks, and faster on-site issue correction by the maintenance team.

GrandVision

Antonio Barbosa

Continuous Improvement Coordinator & Regional Fulfilment