Case Study: MySwimPro streamlines cancellations and reduces support tickets with RevenueCat Customer Center

MySwimPro deletes hundreds of lines of code with RevenueCat

MySwimPro, a globally recognized swim training app, faced the challenge of building and maintaining hundreds of lines of custom code to manage user subscriptions and cancellations across its iOS, Android, and web platforms. This complex, home-grown system required significant engineering effort and resulted in a poor user experience with a cancellation flow that was difficult to find.

By implementing RevenueCat's Customer Center, MySwimPro replaced its entire custom system with a single, unified interface using just one line of code. The solution from RevenueCat streamlined cancellations, maintained successful win-back offer rates, reduced inbound support requests, and provided valuable insight into cancellation drivers, all while deleting hundreds of lines of custom code.

MySwimPro