Case Study: Handoff fixes misclassified MRR with RevenueCat

Handoff fixes misclassified MRR in a day with RevenueCat

Handoff, a B2B AI construction software company, faced a challenge because standard app store analytics are built for B2C, not B2B. This caused their financial metrics to be inaccurate; customer plan changes were logged as churn and new sign-ups instead of upgrades, and multiple subscriptions from a single business appeared as separate customers. They needed a solution to correctly attribute revenue and understand customer growth.

Using RevenueCat's data exports and entitlements, Handoff built its own logic to map subscriptions to businesses. This solution from RevenueCat fixed months of misclassified MRR in a single day and provided reliable, daily metrics for the entire company. As a result, Handoff now uses RevenueCat as the single source of truth for all its finance dashboards and key KPIs, enabling confident, data-driven decision-making.

Handoff