Case Study: Flabelus achieves faster returns and higher repurchase rates with Reveni

Increase your repurchase rate by 13% and reduce your operational stress

Flabelus, a footwear brand known for its colorful, sustainably-made espadrilles, faced a significant operational challenge due to its rapid growth. Its manual returns and exchanges process was extremely tedious, slowing down operations and creating a poor post-sales experience for customers. Seeking to automate this process to eliminate manual tasks and gain better control over stock, the company turned to the returns platform Reveni for a solution.

By implementing Reveni, Flabelus automated its returns management, which drastically reduced manual work for its teams. The solution offered customers features like instant refunds, which significantly boosted trust and repurchase rates. Reveni helped increase the brand's repurchase rate by 13% among customers who used instant refunds, with nearly half of those customers making another purchase within 24 hours. The platform also provided valuable data insights and seamless integration, leading to a tremendously improved customer service experience.

Flabelus

Elena Pérez

E-Commerce Manager