Case Study: Born Living Yoga boosts repurchase rates with Reveni

Boost your recurring sales with a frictionless returns and exchanges process

Born Living Yoga, a growing athleisure brand, faced an unsustainable and highly manual returns and exchange process as it expanded. This created operational stress and prevented them from providing the streamlined, customer-focused experience they desired. To solve this, they sought to automate their after-sales process with the help of Reveni.

Reveni provided an automated returns solution that introduced instant refunds, processing them in under six seconds for the customer. This service eliminated manual work for the customer service team, alleviated operational pressure, and successfully turned a negative situation into a positive customer experience. Most notably, Reveni helped Born Living Yoga increase its repurchase rate from 5% to 12% for customers requesting a refund, a 101% improvement.

Born Living Yoga

Marta Meseguer

Chief Operating Officer