Case Study: NetApp achieves 70% faster installer development and up to 80% fewer support calls with InstallShield from Revenera

NetApp creates innovative storage and data management solutions that deliver outstanding cost efficiency and accelerate business breakthroughs

NetApp, a provider of storage and data‑management solutions and maker of NetApp ApplianceWatch PRO, struggled to build and maintain reliable installers using the open‑source WiX tool — which was hard to learn, lacked critical functionality, and offered no technical support. To address these challenges, NetApp adopted InstallShield from Revenera to replace WiX and simplify their installer development.

Revenera’s InstallShield delivered out‑of‑the‑box tools, localization, customization and support that let NetApp automate nightly builds and meet complex installation requirements. Using Revenera’s InstallShield, NetApp reports building installers 70% faster, achieving more reliable installs and reducing installation‑related end‑user support calls by up to 80%.

NetApp

Rajesh Rajashekar

Software Developer