Case Study: Leading Practice Management Software Provider achieves data-driven planning and higher product quality with Revenera Usage Intelligence

Leading Healthcare Software Firm Applies Data-Driven Planning

Leading Practice Management Software Provider, a market-leading healthcare practice management vendor used by tens of thousands of physician offices, faced limited, anecdote-driven visibility into how customers used its 25‑year‑old product across many versions. To gain objective, actionable data on feature usage, third‑party integrations, and customer hardware/OS footprints, the company engaged Revenera and deployed Revenera’s Usage Intelligence analytics.

Revenera implemented Usage Intelligence during the beta cycle, giving the product team granular, anonymous usage and event data that revealed individual practices used only about 50% of the feature set (with wide variation), exposed many customers still on legacy 32‑bit Windows, and tracked third‑party connections. Armed with these insights, the team fixed architectural issues before general availability, rolled out targeted improvements and point releases, accelerated TLS adoption decisions, and achieved higher product quality, more efficient R&D investment, tighter customer alignment and greater customer loyalty thanks to Revenera’s solution.