Case Study: Extensis achieves data-driven product innovation and $10,000–$20,000 per-release QA savings with Revenera's Usage Intelligence

Extensis Embeds “Voice of the Customer” Into Development Helps build better solutions for creative users

Extensis, a maker of digital asset, font and image management software, faced a lack of quantitative insight into how customers actually used its applications and wanted to bring the “voice of the customer” into its agile development process. To address this, Extensis chose Revenera’s Usage Intelligence platform to capture comprehensive usage analytics across features, file types, browsers and system configurations.

Revenera rolled out Usage Intelligence across Extensis’s development teams, standardizing usage data, reducing reliance on costly surveys and homegrown reports, and making usage metrics a requirement for new products from day one. The insights drove feature improvements and new offerings, improved QA prioritization and environment targeting, and delivered measurable savings of $10,000–$20,000 per release in QA costs while accelerating decision‑making and innovation.

Extensis

Toby Martin

Chief Executive Officer