Case Study: Virtual Hold Technology (VHT) achieves accelerated revenue recognition and improved customer experience with Revenera's entitlement-based electronic software delivery

Dialing in Success with Electronic Software Delivery

Virtual Hold Technology (VHT), a leading producer of contact center software solutions, faced an inefficient FTP-based software delivery system that caused delayed revenue recognition and a lack of delivery data. VHT engaged Revenera to implement an entitlement-based electronic software delivery solution to improve partner support, customer experience, and revenue processes.

Revenera replaced VHT’s FTP process with an entitlement-driven electronic delivery platform, ensuring downloads only for eligible customers and providing accurate delivery records. As a result, VHT accelerated revenue recognition, improved the customer experience with a more user-friendly delivery system, and gained the delivery data needed to better support channel partners.

Virtual Hold Technology (VHT)

Nick Kennedy

Vice President, Customer Care