Case Study: Leading Business Support Solutions and Services Company optimizes staffing and demand planning with Revelwood and IBM Planning Analytics

Leading Business Support Solutions and Services Company - Customer Case Study

Leading Business Support Solutions and Services Company, a market-leading provider serving most of the top 100 global communication service providers, needed a better way to plan and optimize consultant demand in a highly dynamic, “lumpy” business. The company wanted to maximize billable hours, ensure the right skills were available when new projects started, and improve forecasting across roles, geographies, and project status. It worked with Revelwood using IBM Planning Analytics, along with Revelwood Lightspeed and Revelwood Performance Toolkits.

Revelwood built a demand planning model aligned with the company’s existing financial planning and reporting application, using the same data to provide consistent, real-time information for ad hoc analysis and accurate forecasting. With the new IBM Planning Analytics-based solution, the company can evaluate bench strength, skill gaps, staffing by geography, project fit, and resource allocation across existing and future work. As a result, business leaders can optimize staffing resources more effectively and better serve clients, improving the profitability of their people planning.