Case Study: The Bean boosts repeat visits and customer loyalty with Revel Systems

The Bean - Customer Case Study

The Bean is a neighborhood coffee shop founded in New York’s East Village in 2003 that has grown to five locations. Facing a crowded NYC market with heavy competition from national chains like Starbucks and Dunkin', the owners needed a way to attract customers and incentivize repeat visits while integrating with their Revel point-of-sale system.

They implemented Como Sense through Revel’s loyalty integration, giving staff access to customer names and order history to create personalized offers and rewards. The program helped The Bean engage customers more effectively, drive traffic back into their shops, and better compete with larger chains.

The Bean

Ike Escava

Co-owner