Case Study: Monkey Nest Coffee achieves reliable, efficient operations and better sales insights with Revel Systems

Monkey Nest Coffee - Customer Case Study

Monkey Nest Coffee is an Austin-based quick-service coffee shop founded in 2011 that grew into a 24-hour community hub with organic coffee, baked goods, breakfast items and live-music events. The shop struggled with constant failures from its legacy Aloha/Micros POS, causing long lines and frustrating inefficiencies during peak hours.

Revel replaced the legacy system with a three-terminal installation (one location, 10–20 staff), providing a user-friendly dashboard to monitor revenue, customer counts and product mix, plus responsive technical support. The new system eliminated frequent outages, shortened wait times and noticeably increased operational efficiency.

Monkey Nest Coffee

Koros Derakhshani

Owner