Case Study: Melt Shop achieves real-time reporting and reliable cloud POS with Revel Systems

Melt Shop - Customer Case Study

Melt Shop is a New York City fast-casual sandwich concept known for scratch-made comfort food and locally sourced ingredients, operating three Manhattan locations with three more planned. Facing the limitations of legacy POS systems like Micros and Aloha—slow support, server dependence, and poor access to data—Melt Shop needed a modern, reliable platform that could scale with its expansion and provide real-time visibility into sales and labor.

They selected Revel POS after industry referrals and began installing it across locations. Revel’s cloud-based system removed the need for on-site servers, allowed menu and settings to be configured in hours, and delivered real-time sales, product mix, and labor reporting accessible via smartphone. The result: faster, more responsive support, simplified back-office management, and improved operational consistency and reliability—benefits Josh Morgan says have transformed how Melt Shop runs its business.

Melt Shop

Josh Morgan

Operating Partner