Case Study: Cako Bakery achieves personalized in-store experiences and stronger customer loyalty with Revel Systems

High Tech & Cupcakes at Cako Bakery

Cako Bakery, a San Francisco boutique known for its cupcakes, wanted to bring the personalized convenience of online shopping into the physical store by recognizing customers as they arrive and tailoring offers to their tastes to boost discovery and repeat visits.

To do this they deployed a mobile app by Index integrated with Revel POS that greets customers on entry, recommends treats based on past purchases, and delivers customized deals and rewards. The result: a fun, personalized buying experience that incentivizes trying new flavors, increases customer engagement, and drives return visits.

Cako Bakery