Case Study: Gordo Taqueria achieves consistent, scalable customer service with Revel Systems

Gordo Taqueria - Customer Case Study

Gordo Taqueria is a family-founded San Francisco taqueria that has served the Bay Area since 1977, growing from a single Clement St. location into six neighborhood restaurants known for authentic, small-batch recipes and deep community ties. As the business expanded, leadership faced the challenge of preserving consistent food quality, service and the intimate “regulars” experience that made the brand beloved across generations.

To scale without sacrificing standards, Gordo Taqueria partnered with Revel Systems to centralize operations and rely on data rather than subjective judgment. The POS and management tools helped maintain consistent service and product quality across six locations, supporting 15,000–20,000 customers weekly and enabling the team to track real results while keeping the taqueria’s neighborhood spirit intact.

Gordo Taqueria

Jeff Chu

Chief Operations Officer