Case Study: CHARburger cuts wait times and gains real-time visibility with Revel Systems

CHARburger - Customer Case Study

CHARburger, a quick-service restaurant in downtown Fresno owned by Catherine Heaney, opened to serve busy downtown workers with very short lunch breaks. Catherine needed a POS that did more than payments—one that would cut wait times, handle complex modifiers, and give her real-time visibility while she managed two locations 45 minutes apart.

Revel supplied self-service kiosks, a Kitchen Display System, and a Management Console so orders from kiosks or the counter go straight to the kitchen, improving speed and accuracy and reducing lines. The system also provides timing metrics and remote oversight, giving Catherine confidence in operations, better decision-making, and a platform she’d use again—at a lower price point than competitors.

CHARburger

Catherine Heaney

Owner