Case Study: Bertha's Cafe achieves 50% faster service and reduced waste with Revel Systems

Bertha's Cafe - Customer Case Study

Bertha’s Cafe, founded by pastry enthusiast Beth Goldwater in 2005, is a fast‑growing quick‑service cafe in Phoenix with a busy six‑day crowd and a thriving catering business. Operating on a fully handwritten system, Bertha’s struggled with order accuracy, food waste and slow service that risked long lines, so they needed a modern POS to streamline operations.

Revel was installed across three terminals to address those issues. Its product‑mix reporting improved menu pricing and reduced waste, and order entry cut service time by about 50%—customer wait times fell from ~2 minutes to ~30 seconds and food often arrives before patrons sit down—saving time and money for the cafe.

Bertha's Cafe

Beth Goldwater

Owner