Case Study: Inaani achieves 24/7 support, 10% more online leads and 20% higher engagement with REVE Chat

Inaani - Customer Case Study

Inaani, a Singapore-based retail and wholesale VoIP service provider with a global customer base, needed to differentiate itself in a crowded market while delivering 24/7 support across time zones. They faced issues with customers being unable to reach dedicated account managers, low direct engagement with website visitors despite strong traffic, and limited visibility into support performance. To solve this, Inaani adopted REVE Chat’s multi-channel cloud-based live chat platform (live, voice and video chat) to enable real-time customer interaction.

REVE Chat implemented features such as Proactive Chat, Auto Trigger, Facebook Messenger integration, visitor analytics and Advanced Reporting to offer personalized, around-the-clock assistance and gather instant feedback. As a result, Inaani achieved a 10% increase in online leads, a drastic reduction in website abandonment and a 20% rise in customer engagement, while gaining clearer insights into agent performance through REVE Chat’s reporting.

Inaani

Nurul Hassan

Chief Operating Officer