Case Study: Squid Socks Streamlines Returns and Reduces Complaints with ReturnLogic

Squid Socks saves hours per week and dramatically reduces customer complaints

Squid Socks, the baby sock brand known for its “squiddy dots,” was using a returns app before partnering with ReturnLogic in 2020. The team struggled with manual workarounds, including keeping notes in multiple systems, manually creating returns in Shopify when links failed, handling exchanges outside the platform, and updating Shopify inventory by hand.

With ReturnLogic, Squid Socks centralized returns management, automated exchanges and inventory updates, and gained clearer lists and statuses to stay organized. ReturnLogic also improved the customer experience with a more branded and professional returns flow, reducing customer complaints and saving the team hours per week by eliminating many manual tasks.

Squid Socks