Case Study: JOLYN achieves 900% faster return processing and drastically reduced support emails with ReturnLogic

JOLYN Cuts Return Processing Time by 900%, Increased Store Credit Requests to 30%, and Slashes Customer Support Emails in Less Than 90 Days

JOLYN, a California-based swimwear and workout apparel brand with stores on four continents, was hampered by a slow, opaque returns process: RMAs often took 1–2 weeks and returns-related inquiries made up roughly 60–70% of customer support tickets. To streamline reverse logistics and improve the customer experience, JOLYN partnered with ReturnLogic and adopted its returns management platform.

ReturnLogic gave JOLYN operational visibility and 3PL accountability, cutting average RMA processing to about 1.5 days (an improvement cited as 900%), increasing store credit selections from 20% to 30% (a 10-point rise), and making returns-related customer emails virtually nonexistent—freeing support staff, speeding restocking, and boosting retained revenue. ReturnLogic’s solution delivered clear, measurable improvements in both operations and customer experience.

JOLYN

Kelly Ringel

Sales Support