Case Study: Jofit achieves 10X faster returns processing and improved cross-team visibility with ReturnLogic

Jofit Cuts Return Processing Time by 10X, Increases Visibility between Customer Service & Warehouse Teams, and Improves Products with Returns Data

Jofit, a women’s athleisure brand founded by Joanne Cloak, faced slow, manual, and siloed returns operations that left Deb Turner (Accounts Payable Specialist) and the warehouse burdened with repetitive tasks and little visibility or Returns Data. To address this, Jofit implemented ReturnLogic’s returns management software to automate workflows and centralize return information across teams.

ReturnLogic’s solution automated exchanges, removed the need for third‑party credit workarounds, and connected customer service and warehouse workflows while surfacing returns data for product insights. The change cut processing time by roughly 10X (exchanges dropped from about 10 minutes to under 1 minute), reduced errors, improved cross‑team visibility, and enabled product and description changes that better matched customer preferences — all delivered through ReturnLogic.

Jofit

Deb Turner

Accounts Payable Specialist