Case Study: Charix saves 80 hours per week with ReturnLogic RMA automation

How an Artisan Shoe Brand Saved 80 Hours Per Week with RMA Automation

Charix is an artisan footwear brand founded in Washington, D.C., known for its chic shoes inspired by traditional Turkish craftsmanship. As sales grew rapidly, the company’s manual returns process became overwhelming, with support teams spending about 12 minutes and 5–6 emails per return and dedicating roughly 80 hours per week to RMA processing. Charix needed a better way to manage returns while maintaining a customer-centric experience.

Charix implemented ReturnLogic’s returns management and RMA automation solution to streamline the post-purchase experience. With ReturnLogic, the brand created a simple self-service returns portal, added printerless returns through EasyPost, and used returns data to improve product sizing and identify issues with a new mule style. The result was a dramatic reduction in manual work—saving over 80 hours per week—and a more seamless, efficient experience for both customers and internal teams.

Charix

Rossen Tsarnov

CEO and Founder