Case Study: GUNAS cuts return processing from 14 days to 3 days and increases exchange-driven sales with ReturnLogic

GUNAS Cuts Return Processing Time from 14 Days to Just 3 Days Using ReturnLogic

GUNAS, a 100% vegan luxury fashion label based in New York, faced slow, manual returns workflows that could take up to two weeks to complete and offered shoppers no ability to add items during exchanges. In late 2019 the brand adopted ReturnLogic’s returns management platform to replace a limited return center that hindered team productivity and growth.

Using ReturnLogic’s automated return center and its Call-to-Action content block, GUNAS cut return processing time from as long as 14 days to about 3–4 days, freed staff to serve customers more effectively, and enabled shoppers to add items during exchanges—driving higher cart values and additional sales. ReturnLogic’s platform turned returns into a smoother, revenue‑generating part of GUNAS’s e-commerce experience.

Gunas

Glaudith Mae Ponce

Brand Coordinator