Case Study: goodr automates warranty returns with ReturnLogic

goodr Sees Warranty Returns In A Brand-New Light

goodr, the sunglasses brand known for its fun culture and 1-year warranty policy, was struggling to manage a high volume of warranty claims during peak season. Before working with ReturnLogic, a team of 6-8 staff members had to manually process each request through Zendesk and NetSuite, creating a time-consuming bottleneck as warranty volume reached 3,000-5,000 returns per month in the summer.

ReturnLogic implemented a returns management platform that automated goodr’s warranty process, allowing shoppers to submit claims directly on goodr’s website and enabling the customer service team to manage approvals on the back end. With ReturnLogic, goodr reduced manual labor, enforced warranty rules automatically, and streamlined the shopper experience by eliminating the need for back-and-forth email handling.

goodr

Ashley Craft

Head of Customer Service