Case Study: C-IN2 reduces returns and grows profits with ReturnLogic

C-IN2 Takes Control of Returns Process and Leverages Data to Grow Profits

C-IN2, a men’s premium underwear brand, needed a better way to manage returns. Before working with ReturnLogic, the company lacked visibility into where its returns workflow was breaking down, had limited control over exceptions, struggled with integrations to Shopify and its ERP, and had no strong analytics or disposition tracking to support better business decisions.

With ReturnLogic’s returns management platform, C-IN2 gained the ability to override rules for special cases while still capturing data, improve visibility across the returns process, and sync more accurately with Shopify and its ERP. ReturnLogic also gave the team access to insights on what was being returned, why, and what was received in exchanges, helping C-IN2 fix process gaps, improve inventory and accounting accuracy, and work toward reducing return rates and growing profits.

C-IN2

Sam Dela

Ecommerce Manager