Case Study: Alp-n-Rock achieves streamlined returns, higher customer satisfaction, and actionable product insights with ReturnLogic

Alp-N-Rock Transforms Its Return Process to Boost Productivity and Customer Satisfaction

Alp-n-Rock, a Shopify retailer of outerwear, yoga and mountain‑life apparel, faced a manual, email-heavy returns process that frustrated shoppers and customer service staff, made policy enforcement inconsistent, and left designers without useful feedback on fit. To solve this the brand selected ReturnLogic’s returns management solution to automate and centralize returns and exchanges while capturing actionable customer data.

ReturnLogic implemented a branded self-service return center, automated communications and back-end workflows plus analytics that link images, SKUs and customer comments. The change cut days of email back‑and‑forth, enforced return rules automatically, and surfaced product insights (for example, nearly 40% of returns were reported as too big), enabling better fit decisions and more exchanges — improving retention and likely increasing sales.

Alp-n-Rock

Tara Woodward

Customer Service Manager