Case Study: Jumbo Sports achieves faster, automated returns processing with Returnless

Jumbo Sports - Customer Case Study

The customer, Jumbo Sports, a retailer with physical superstores and an e-commerce site, was facing challenges with its manual returns process. High return volumes led to long lead times, excessive manual labor for staff, and a delayed refund experience for the customer. Seeking a smarter solution, Jumbo Sports partnered with the vendor Returnless to automate and improve this critical part of the customer journey.

Returnless implemented a simple but effective automated return process for Jumbo Sports. This solution included a customer portal for managing returns and automatic administrative processing within their ERP system once a return was scanned at the distribution center. The results included faster refunds for higher customer satisfaction, significant time savings for employees by eliminating manual work, and improved scalability for handling future return volumes.

Jumbo Sports

Jimmy Joosten

Chief Financial Officer