Case Study: Larscom restores RMA data integrity with Returngoods

Larscom Instill Data Integrity for RMA

Larscom, Inc., a company specializing in high-speed internetworking solutions, faced a critical challenge with data integrity in its returns management process. After years of using error-prone spreadsheets and a homegrown database, its RMA data had become unreliable, impacting decision-making across departments. The company formed a team to find a system that was easy to use, configurable, and could be implemented quickly without a large capital expenditure, leading them to the vendor Returngoods.

Returngoods implemented its cloud-based solution for Larscom in just a few days. The system provided modules for managing RMAs, receiving returned units, and reworking products, all while ensuring high data integrity through features like barcode scanning. As a result, Larscom restored reliable data collection and gained critical KPIs and reports. This provided visibility into the reverse supply chain, allowing various teams to streamline operations, tailor customer support, and accurately assess costs, turning a previous liability into a strategic asset.

Larscom

Chen Xia

Director IT & Business Solutions