Case Study: Travelpro reduces return processing time with ReturnGO

Travelpro® Return Process A Premium Customer Experience

Travelpro, a leading luggage manufacturer, faced significant challenges with its manual return process, which required 15-20 minutes of customer service time per return and created a bottleneck for growth. After evaluating other solutions with long implementation times, they chose to implement the returns solution from ReturnGO to automate and improve the customer experience.

ReturnGO implemented its solution in just 48 hours, allowing Travelpro to automate its returns process completely. This reduced the return processing time from 20 minutes to just 90 seconds, eliminating customer service involvement and saving thousands of dollars. The streamlined, self-service portal also increased customer satisfaction and retention. ReturnGO's scalable solution enabled Travelpro to expand its use across multiple websites.

Travelpro

Mark Costigliola

eCommerce Operations Manager