Case Study: Travelpro improves order tracking and boosts revenue with ReturnGO

Travelpro Optimizes Order Tracking with ReturnGO

Travelpro, an innovator in the luggage industry, faced significant challenges with its post-purchase experience. Customers lacked a portal to proactively track orders, which resulted in a high volume of "Where Is My Order" (WISMO) inquiries that overwhelmed the customer service team. The company turned to ReturnGO to implement its order tracking solution to address this issue.

By using ReturnGO, Travelpro automated its order tracking with a branded portal and increased customer notifications. This solution led to a significant drop in WISMO inquiries, freeing up the customer service team. Furthermore, the portal generated new revenue, with 0.4% of visitors making another purchase within 30 minutes at an average value of $197. The implementation by ReturnGO streamlined workflows and greatly enhanced customer satisfaction.

Travelpro

Mark Costigliola

Director of eCommerce Operations