Case Study: Silk & Salt reduces refunds and boosts revenue with ReturnGO

Silk & Salt Retains Revenue on 24.1% of Their Returns With ReturnGO

Silk & Salt, an eco-conscious fashion brand, faced challenges with a lack of visibility into their returns process and the increasing time required to manage a growing volume of returns. They needed a more effective and sustainable solution to manage reverse logistics, gain control over their return policy, and track return data. They chose ReturnGO for its returns management solution.

By implementing ReturnGO, Silk & Salt gained a powerful analytics dashboard and flexible policy tools. This allowed them to make data-driven decisions, such as adjusting product sizing and offering store credit instead of refunds. The results for Silk & Salt included a 24.1% reduction in refunds, a 24.9% increase in new revenue from redeemed store credit, and a more optimized, cost-effective returns process.

Silk & Salt

Assaf Neuman

Head of Operations