Case Study: Numi achieves 60%+ reduction in Canadian return shipping costs with consolidated returns from ReturnBear

How Numi saved over 60% of their comparable Canadian shipping costs with consolidated return shipping

Numi, a women's apparel brand known for consciously-created elevated basics, was struggling with escalating customer support costs and long refund times caused by a manual, multi-step returns process. To streamline returns and improve the customer experience, Numi partnered with ReturnBear to use its consolidated return shipping and drop-off network.

ReturnBear implemented a drop-off and consolidated shipping solution that, over two years, cut Numi’s comparable Canadian return costs by over 60% and resulted in nearly half of returns being dropped off at ReturnBear locations. The partnership reduced customer support effort, improved convenience for shoppers, and helped retain revenue for Numi.

Numi